Last Updated: March 11, 2025

Thank you for shopping with Needs Retail. This Shipping Policy outlines our shipping terms, delivery timelines, and related information regarding your orders.

1. Shipping Locations

We currently ship across India, including major cities and remote locations.

2. Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
• You will receive an email notification with tracking details once your order is shipped.

3. Shipping Time & Delivery Estimates

Estimated delivery times vary depending on your location:

• Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3-5 business days
• Non-Metro Cities & Towns: 5-7 business days
• Remote Locations & Rural Areas: 7-10 business days

Note: Unexpected delays may occur due to unforeseen circumstances such as weather, natural disasters, or logistics issues.

4. Shipping Charges

• Standard Shipping: ₹X (Free shipping on orders above ₹XXX)
• Express Shipping: ₹X (1-3 business days delivery)
• Cash on Delivery (COD): ₹X (if applicable)

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS. You can track your order on our website or through the courier partner’s website.

6. Undeliverable Packages

If a package is undeliverable due to an incorrect address or multiple failed delivery attempts, it may be returned to us. In such cases:

• You may be required to pay additional shipping charges for re-delivery.
• Refunds (if applicable) will be processed after deducting return shipping costs.

7. Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos and order details.
• If your order is lost in transit, we will assist you in tracking it or providing a replacement/refund.

8. Contact Us

For any shipping-related queries, feel free to contact us:
📧 Email: saurabh@needsretail.in
📞 Phone: +91 7700858585