1. Returns & Refunds Eligibility

We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

• The item must be unused, unwashed, and in its original packaging.
• Returns must be requested within 7 days of the delivery date.
• Certain items such as customized products, perishable goods, and digital downloads are non-returnable.

2. Return Process

To initiate a return, follow these steps:

1. Contact our customer support at 7700858585 with your order details.
2. Our team will provide return instructions, including the return shipping address.
3. Pack the item securely and ship it back to us.
4. Once received, we will inspect the item and process your return/refund within 7 business days.

3. Refunds

• Approved refunds will be credited to the original payment method within 7 business days.
• Shipping fees (if applicable) are non-refundable.
• If the item was defective or incorrect, we will provide a full refund including shipping costs.

4. Exchanges

If you received a damaged or incorrect item, you may request an exchange instead of a refund. Please contact us at [info@needsretail.in] within [7] days to arrange a replacement.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.
• We recommend using a trackable shipping service to ensure your return is received.

6. Contact Us

For any return or refund inquiries, reach out to our support team at:
📧 Email: saurabh@needsretail.in
📞 Phone: 7700858585